Privacy Policy
This privacy policy applies to the Can Tools app (hereby referred to as "Application") for mobile devices that was created by (hereby referred to as "Service Provider") as a Free service. This service is intended for use "AS IS".
Information Collection and Use
The Application collects information when you download and use it. This information may include information such as
- Your device's Internet Protocol address (e.g. IP address)
- The pages of the Application that you visit, the time and date of your visit, the time spent on those pages
- The time spent on the Application
- The operating system you use on your mobile device
The Application does not gather precise information about the location of your mobile device.
The Service Provider may use the information you provided to contact you from time to time to provide you with important information, required notices and marketing promotions.
For a better experience, while using the Application, the Service Provider may require you to provide us with certain personally identifiable information. The information that the Service Provider request will be retained by them and used as described in this privacy policy.
Third Party Access
Only aggregated, anonymized data is periodically transmitted to external services to aid the Service Provider in improving the Application and their service. The Service Provider may share your information with third parties in the ways that are described in this privacy statement.
The Service Provider may disclose User Provided and Automatically Collected Information:
- as required by law, such as to comply with a subpoena, or similar legal process;
- when they believe in good faith that disclosure is necessary to protect their rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
- with their trusted services providers who work on their behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.
Opt-Out Rights
You can stop all collection of information by the Application easily by uninstalling it. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
Data Retention Policy
The Service Provider will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. If you'd like them to delete User Provided Data that you have provided via the Application, please contact them at cantoolsorg@gmail.com and they will respond in a reasonable time.
Children
The Service Provider does not use the Application to knowingly solicit data from or market to children under the age of 13.
The Service Provider does not knowingly collect personally identifiable information from children. The Service Provider encourages all children to never submit any personally identifiable information through the Application and/or Services. The Service Provider encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide personally identifiable information through the Application and/or Services without their permission. If you have reason to believe that a child has provided personally identifiable information to the Service Provider through the Application and/or Services, please contact the Service Provider (cantoolsorg@gmail.com) so that they will be able to take the necessary actions. You must also be at least 16 years of age to consent to the processing of your personally identifiable information in your country (in some countries we may allow your parent or guardian to do so on your behalf).
Security
The Service Provider is concerned about safeguarding the confidentiality of your information. The Service Provider provides physical, electronic, and procedural safeguards to protect information the Service Provider processes and maintains.
Changes
This Privacy Policy may be updated from time to time for any reason. The Service Provider will notify you of any changes to the Privacy Policy by updating this page with the new Privacy Policy. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.
This privacy policy is effective as of 2025-03-20
Your Consent
By using the Application, you are consenting to the processing of your information as set forth in this Privacy Policy now and as amended by us.
Contact Us
If you have any questions regarding privacy while using the Application, or have questions about the practices, please contact the Service Provider via email at cantoolsorg@gmail.com.
Hice el pago de la suscripción y no tengo la app como pro, aparece como gratis aún! Y el pago ya se efectuó!
ReplyDeleteHola Marcela; ya te dieron solución? A mi también me hicieron el cobro por la prueba gratuita y no me quieren reembolsar, peor aún no se puede usar la app…
DeleteIt looks like a fraudulent app. Report in the Apple app store.
ReplyDeleteYES! Its a click bait app! I posted a review in app store so people wont download this app! Its a big scam. Still waiting for apple to refund me my money.
DeleteSame 🥹🥹
DeleteI just wanted the 30 dats trials and when I cancelled it’ said my subscription ends on april 2026🥹.
DeleteI’m also in the same situation. The app promised a 30-day free trial, but they charged me almost immediately. It’s a lot of money and Apple denied my refund request, calling it a final decision. It’s really strange and disappointing that Apple supports or allows such apps to stay on the App Store. This feels like a scam, and I think we need to find a way together to report this and get our money back. If anyone has succeeded in getting a refund, please share how you did it. We shouldn’t stay silent about this.
DeleteI paid by mistake is there any chance getting my money back cuz i don’t wanna try this, i wanna start 30 day free trial and it’s charged me for 100 euros
ReplyDeletethe same happened to me, did you find any solution?
DeleteAlso happened to me. This app is fraud. I asked apple account for refundation, report in the apple app store and contacted them via cantoolsorg@gmail.com Now I am waiting.
DeleteEven the email they provided is not working
Deletethe app doesn't work whether you paid or not and they charge you for the trial period even before it ends and even apple doesn't see a reason to return the money we were all deceived and no one will return our money to us
DeleteI paid by mistake is there any chance getting my money back cuz i don’t wanna try this, i wanna start 30 day free trial and it’s charged me for 99.99
ReplyDeleteDid you get your money back yet? Happened with me as well.
DeleteThey did the samething to me. They wrote 30 day free trial . When i started to use app, i don’t like and i gave up using the app. I cancelled my subscription. And they took my credit card 4,500,000 tl (per year) from my account. Give a call apple customer services. I am waiting their assessment. I hope they give my money back.
Deletesorry 4,500 tl
Deleteguys they paid me back 👍recommend you to contact with apple .
DeleteWhat should I do😡😡
ReplyDeleteQuero meu dinheiro de volta!!!! Era teste grátis de 30 dias e vcs me cobraram 500,00!!!! Devolvam meu dinheiro
ReplyDeleteI also paid by mistakes..how can get my money bank..I reported apple support..I’m also waiting for their positive response 😌
ReplyDeleteDid you find any support?
DeleteHas anyone been reimbursed? :(
DeleteNo!!
DeleteI have just experienced the same. Informed Amex immediately. Hopefully they can refund
DeleteHello,
ReplyDeleteDespite your claim of offering a free trial in your application, I noticed that an amount of [please specify the amount] has been charged from my account. This is both misleading and undermines user trust.
I am requesting a full refund of this charge and strongly suggest that you make your subscription process more transparent. Otherwise, please be informed that I will file a complaint with the relevant consumer protection authorities.
I kindly ask that you resolve this issue as soon as possible.
Desafortunadamente no nos van a reembolsar nada; ya reporté la app a soporte técnico como fraude, pedí mi reembolso y disputa, hablé por chat de iMessage y la respuesta definitiva fue que no se puede hacer un reembolso… nos engañaron a todos.
DeleteThis comment has been removed by the author.
ReplyDeleteSAME!!!
ReplyDeleteTHIS APP IS NOT WHAT I EXPECTED!!!
I WANT MY MONEY BACK NOW!!!
Despite your claim of offering a free trial in your application, I noticed that an amount of [please specify the amount] has been charged from my account. This is both misleading and undermines user trust.
I am requesting a full refund of this charge and strongly suggest that you make your subscription process more transparent.
I kindly ask that you resolve this issue as soon as possible.
I did try to contact both Apple and my bank to dispute the transaction however,. They denied it. You can try to chat to apple Customer Service agent,. Atleast try and push them to refund you.
DeleteAplicación 🐀 regresa nuestro dinero 😡
ReplyDeleteApple soporte hagan algo!!! Como es posible que digan que no se puede reembolsar ya somos muchos…
We have all been scammed. Lets continue to request Apple to suspend the charge.
ReplyDeleteHello,
ReplyDeleteDespite your claim of offering a free trial in your application, I noticed that an amount of 500,00 reais Brasil has been charged from my account. This is both misleading and undermines user trust.
I am requesting a full refund of this charge and strongly suggest that you make your subscription process more transparent. Otherwise, please be informed that I will file a complaint with the relevant consumer protection authorities.
I kindly ask that you resolve this issue as soon as possible.
Found loop hole to get back money from this mf, Apple- only- go to applebill.com and ask for a refund within 48 hrs. I got it back.
ReplyDeleteI’m also in the same situation. The app promised a 30-day free trial, but they charged me almost immediately. It’s a lot of money and Apple denied my refund request, calling it a final decision. It’s really strange and disappointing that Apple supports or allows such apps to stay on the App Store. This feels like a scam, and I think we need to find a way together to report this and get our money back. If anyone has succeeded in getting a refund, please share how you did it. We shouldn’t stay silent about this.
ReplyDeleteTHIS APP IS A SCAM IT SAYS FREE TRIAL BUT I GOT CHARGED TWICE. I WANT MY MONEY BACK!!
ReplyDelete